MariaRose Tours Company

Shore Excursions specialist help line

The booking process

The booking process consists on 5 easy Steps and will take 3 minutes to purchase. The Booking Confirmation (Voucher) is provided immediately (step 4). When you transact the payment you will receive the payment notification.

Step 1 Review and check details of your booking.
Step 2. Enter your Contact Details and Preferences.
Step 3. Confirm your Booking
Step 4. Receive your Booking Confirmation (Voucher) online and to your e-mail both
Step 5. Make the payment (online or within 48 hours from your e-mail) and receive the Payment Notification

Booking Confirmation (Voucher)

The Personal Booking Confirmation (Voucher) appears on-line (Step 4) and you are welcome to make payment. The valid copy of your Booking Confirmation as well as the payment bottom will be also sent to your e-mail address. If you prefer to pay later, be noted that your Booking Confirmation is valid within 48 hours. If no payment is received in a good time, MariaRose Tours will cancel the Booking. If you are late with payment but still want to buy the service you should proceed with another booking.

The booking confirmations (Vouchers) will be provided for each booking segment.

The Booking Confirmation (Voucher) is valid for redemption only by the person (s) named above and is nontransferable. It may not be redeemed outside the valid dates shown above. You present the Booking Confirmation (Voucher) signed at the start of the Tour or activity with valid photo identification bearing the name of the Lead Traveller

You receive the Booking confirmation (Voucher) with all the tour details at the moment of booking and the valid copy will be automatically sent to your e-mail address As soon as we receive your passport details we ll send you the Tour ticket for the presentation at the Customs in St Petersburg port.

NO need to purchase a Russian Tourist Visa

With this tour we provide the Voucher at the time of booking and the Tour Ticket for a Visa-Free entry. You will NOT need to purchase a Russian Tourist Visa as you are covered with this blanket visa for your private party. Please visit the following link for details: Visa-Free Entry Voucher

Russia Visa-Free Entry Voucher info

With our private shore tours, we provide everything you need to satisfy Russia's entry requirements. You will NOT need to purchase a separate Russian Tourist Visa.

Russian law requires that cruise passengers taking Private Shore Trips have the following documentation:

1) A valid passport
2) A photocopy of your passport
3) Proof that you have purchased an escorted tour arranged by a government licensed agency authorized to receive foreign cruise passengers inside the St. Petersburg port area. We provide a Visa-Free Entry Voucher (Tour Ticket) as proof of your tour.

To process your Visa-Free Entry Voucher (Tour Ticket) we will need the following information for each person in your private party at the time of your reservation or later (but at least 15 days before your tour departure date) - Full name as listed in the passport
- Passport Number
- Passport Expiration Date
- Date of Birth
- Nationality
- Gender

With the Visa-Free Entry Voucher (Tour Ticket) we provide, you are required to depart and return to the port with the tour we have organized for you. You do not have the option to stay in St. Petersburg and return to the ship on your own. Visa-Free Entry Voucher (Tour Ticket) is also called a "blanket visa".

Tour Ticket

In recent years the Russian Authorities created a new law allowing cruise passengers to visit St. Petersburg without a visa; all you require is your tour ticket. The tour ticket is an official document, different for every tourism company who are licensed to operate on the Russian market. Every passenger is obliged to carry their passport and tour ticket (it can be generated or sent to you at the final stage of the booking) while going through the Passport control.

The tour ticket will give you the opportunity to go on a tour of St. Petersburg with a company representative (tour guide) and follow the itinerary you have chosen, however you won't have the chance to do your own activities or to go sightseeing separately from your tour group, as well as to get off the ship without a tour guide.

How to Pay

For your cruise vacation in St.Petersburg, your reservation must be paid in full at the moment of booking or within 48 hours after your booking is made. You receive the Voucher with all the tour details at the moment of booking and the valid copy of your Voucher will be automatically sent to your e-mail address.

You responsibility is to send us the scanned (or fax) copies of passports of all the travelers in your group.

You can also give us your passport details by e-mail. We will need the following information at least 30 days before the Tour departure Date:

Each passenger's full name as it appears in their passport;
Date of birth;
Passport number;
Cruise ship name;
Arrival date into St. Petersburg;
Departure date from St. Petersburg./p>

Your passport must not expire for at least 6 months after your time in Russia. Please make certain of its validity when making any bookings.

As soon as we receive your passport details we ll send you the Tour ticket for the presentation at the Customs in St Petersburg port.

After booking is made You can print the Booking Confirmation (Voucher) and continue with payment.

We've also sent the copy of this Confirmation and the credit card payment advice to your e-mail address.

The Booking Confirmation is valid if the payment is preceded within 48 hours. You will receive the Tour Ticket for each passenger to your e-mail address within 2 days .

How to cancel and to return money
You may cancel or change your prepaid ShoreTour or activity free of charge in a good time:
  • Shore Excursion Cancellations and Changes are free of charge if cancelled or changed at least 7 days ahead of your scheduled Tour departure. Late cancellations and changes will result a penalty equal to the 100% of your prepaid Shore Excursions.
  • Your Shore tour is completely refundable if your ship is unable to get into port or due to weather cancellations.

To proceed the cancellation, the changes or the refund you should send us a letter via e-mail. You will receive the Cancellation or the Changes Confirmation within 24 hour. The refund can take up to 15 days.

No refund shall be given should you fail to show up on the service no matter the reasons or circumstances.

Shore excursions may be cancelled by MariaRose Tours due to inclement weather conditions, or any other reason whatsoever. Full refunds will be made to guests who purchased excursions which get cancelled. If the shore excursions are cancelled you will receive a refund directly to the credit card used to pay for the shore excursion order.

Easy to book an afternoon excursion
The departure time for all of our Shore Tours is 09:00 am. But if you want to change the morning tour departure time to the afternoon time for any reason, please book and advise us the time you want in the special window “Pick up details” (Step 2). You will receive the ordered tour departure time confirmation by e-mail. Please note the St Petersburg museum opening hours: 10:00am – 06:00 pm.
How to book an additional excursion
Every effort will be made to provide you with feedback within 24 hours, with those queries requiring additional specific research possibly taking longer. Please be sure to include your ship, sail date, and any other specific information such as port name and exact excursion name in all correspondence.
To receive MariaRose support
For assistance with this website, or to report an issue of a technical nature, or to contact us about your excursion order or payment, please contact our 24 hour\7 days Help Line: +7 812 9268270 or e-mail us:
Children prices
Infants ages 3 and younger sitting on a parent’s lap and therefore not occupying a seat, are not charged for the shore excursions. If a parent would like their infant to occupy a seat, then the parent must purchase an excursion ticket for the infant at the published excursion price. Parents are also responsible for bringing a safety seat for their child. Our shore excursions require that each guest has a ticket, regardless of age, so we need the child passport details to send the personal Tour Ticket.
Create Your Own Itinerary

If you'd like to visit a site or location that is not mentioned in our existing selection of tours, we are able to offer you custom tour planning.

Way 1: Choose any of our Sightseeing Tours and buy them on-line. You can advise us your preferable tour departure time in the Pick up details window (booking step 2). Please note that the museum opening hours are : 10:00am ? 06:00 pm . Please pay attention on the ?Important note?- if you come to St Petersbur by the cruise ship and do not purchase any of our Shore Tours, but want to buy some of the USUAL Sightseeing Tours the overpayment for any of Sightseeing tours is 100 euro for your party and it does not depend on the number of tourists in your group. We need this money to make all the necessary arrangements with the Port Authorities (port entrance fees) and to provide you the drop off to your ship at the end of the tour.

Way 2: If no tour suitable for you is found you can calculate your own itinerary and send filling out the Request Form . We ll send you the Booking Confirmation by e-mail as well as the credit card payment advise within 2 days.

Should I tip the tour guide?
Tipping is a discretionary matter. However, if you are pleased with the excursion you can tip the tour guide.
What to wear

What type of clothing should you wear on an excursion in Saint-Petersburg? It depends on the weather. But we strongly suggest you dress in layers – a shirt, sweater and light raincoat will do. This allows you to add or remove layers as needed. Wear comfortable, low-heeled walking shoes or sneakers, or sturdier shoes for activities such as hiking. You might want to bring a fold-up umbrella and a light jacket in your carry on.

More climate info:

St. Petersb St. Petersburg weather is variable. In this Northern city the weather is the topmost source of surprises. That is why even in the heat of summer many wise locals still carry their umbrellas with them. It does not rain all the time, but you never know when it will. It might get quite windy too. At any rate, weather forecasts on TV and radio always get the highest ratings.
St. Petersburg's climate is mild compared to that of the more inland areas of Russia. The city is on the Baltic Sea, which makes winters relatively mild, but summers are not particularly hot either. It is humid all year round.
Winters are long as in most areas of Russia. Temperatures as low as -10 Co are normal, and - 20 Co is not unusual. The average winter temperature is -6.9 Co. The Neva River freezes between November 25 and December 5 and the ice is gone only by mid-April.
Springs can be quite long. From early April temperatures are above freezing and by April 15 all the snow normally melts. One should be prepared for some chilly rainy days, but it can get rather warm mid-May onwards.
Summers vary from year to year, but generally temperatures are somewhere near +20-25 Co. You ought to have some clear days to enjoy the White Nights. Hot sunny days are not rare, but you never know when it is going to rain. July is the hottest month of the year. It usually starts getting a bit cooler in mid-August. The highest temperature ever recorded in the city was +33.6 Co. Autumns (feel free to call it Falls) start with reasonably warm days in mid-September, but by mid-October it is often chilly. The average September temperature is 10.8 Co, and the average October temperature is 4.9 Co . In November it might start to snow, but sometimes it does not snow until mid-December.

Clothes. What should you take with you to be prepared for any weather?
Whatever the season, it is wise to bring your umbrella and a windproof raincoat or jacket. You will do a lot of walking in St. Petersburg, so think carefully about footwear. Depending on the time of year, you will need warm boots with a non-slip sole, waterproof boots/shoes, comfortable sandals. In Winter it can get very cold outside, but hotels and homes are reasonably well heated, which makes it a good idea to dress in layers. In Spring it might be chilly at times, but in mid-May it gets warmer. You can wear shorts in Summer, though shorts might prevent you from entering churches. Bring a sweater or light jacket for those chilly evenings. It is in Autumn that you are most likely to use your umbrella and waterproof boots, though a Russian version of an Indian Summer (around mid-September) can be mild and fairly dry.
Shopping stops
All of our Shore excursions include a shopping stop.
Guests in wheelchairs
Please note that motor coaches, and other forms of transportation may require guests to climb 2 to 3 steps. Most vehicles in Russia can not accommodate collapsible wheelchairs. Our Staff is very sorry about, but we have to prevent guests in wheelchairs from going ashore at St Petersburg port of call and from buying our tours. We believe one day we ll have the chance to welcome these guests to participate in our Tours! For further information about specific excursions’ transportation accessibility, please e-mail us at or call our 24 hour\7 days Customer Support +7 (812) 9268270
With us you will never miss your ship
We closely monitor the excursion departures and returns. Therefore, we can assure you that even if there are unexpected delays on an excursion, your ship will be there when you return. Because you will return on time. Be sure please.
Can I book my tours over the phone
At this time shore excursions can only be purchased online, or by e-mail order, or special Form Request at least 15 dayas before the tour departure date. If you need assistance with how to book your shore tours please contact.
Variety, Quality and Value
MariaRose Tours sells a wide variety of quality excursions in St Petersburg. We continuously monitor prices to make sure that all of our guests are enjoying the best possible excursion for the best value. There are never any surprises with extra "hidden" fees.

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